Poor service

I have tried to contact a customer service rep at Filmora in regards to my issues. No luck. Once someone responded via e-mail, i asked if i can speak to a live person/representative to get my issues/questions resolved promptly. Again, no luck. There is a problem when uploading footage and also, as stated by another person here…it constantly freezes up and crashes. Not good at all. I am unhappy and would like a complete refund. Who can assist me with this request?

No happy Mister about Filmora Video Editor